| 1. Call 800.622.0003- And place your order with one of our friendly customer service staff members |
| 2. Visit our stores- Click here to find a store near you |
| 3. Salon Consultants- Call customer service to find out about a consultant visiting your salon |
Click here if you need a credit application (Requires Adobe Acrobat Reader)
Click here to view our Returns Policy (Requires Adobe Acrobat Reader)
| Professional Only: | In order to set up an account & start purchasing from us you will need to give us your Cosmetology License number & state of issue. |
| Placing an Order: | Orders received in our office before 2:00pm (CST) will ship that day with a $10.95 shipping & handling charge. If the order is less than $40.00, an additional $4.00 will be added. The shipping & handling charge is waived on orders over $500.00. Based on your geographic location & barring any unusual circumstances, you should receive your order within 1 to 2 days. |
| COD Orders: | Are charged an additional $9.00 fee. |
| Split Shipments: | For multiple orders being shipped to the same location, there is a reduced shipping charge of $5.95 per order. |
| Order Add-ons: | We are happy to take add-ons up to one hour after receiving your initial order. After that the add-on will be processed as a separate order. |
| Backorders: | Any items ordered not currently in stock will not be shipped or invoiced. Please include any backordered items on your next order. |
| Refused Shipments: | If you refuse to accept an order that you have placed & it is returned to us, you will be charged a $20.00 re-shipment fee. This fee must be paid prior to any additional orders being placed. |
| Order Discrepancies: | All claims for missing or damaged items must be made within 48 hours of receipt of order. |
| MSDS: | You can obtain MSDS (Material Safety Data Sheets) sheets by contacting Customer Service at 800.622.0003. |
| NSR mailing list: | If you would like to be added or deleted from our mailing list please contact Customer service at 800.622.0003. In order to continue receiving our monthly flyer you must place an order at least every 3 months. |
| Returned Checks: | If we receive a check back due to non-payment there will be a $25.00 service charge added to the amount of the check. This charge must be paid prior to placing any additional orders. |
| Sales Tax: | NSR charges sales tax in the following states: IA, MI, MN, ND, NE, SD & WI. Sales tax will not be charged on resale items purchased with a valid Sales Tax number from one of these states. |
| Classes: | Education classes / tickets are NON-REFUNDABLE. |
| Products / Appliances: | Products and Appliances resalable with receipt within 60 (sixty) days of invoice date - FULL CREDIT OR EXCHANGE. Products and Appliances without a receipt or over 60 (sixty) days from sale date, exchange only at last ad price (current packaging, price stickers removed) less a 25% restocking charge. Products and Appliances not resalable - NO CREDIT OR ECHANGE |
| Special Orders: | Special Orders are NON-RETURNABLE. |
| Promotional, Clearance, Discontinued Items: | Promotional, Clearance, Discontinued Items are NON-RETURNABLE. |
| Shears & Implements: | Full cradit or exchange within 30 (thirty) days with original receipt. After 30 (thirty) days, all exchanges or refunds will be handled directly with the manufacturer. |
| Defective Electrical Appliances: |
Will be replaced at no charge for up to 1 (one) year from purchase date with receipt. |